Our commitment
1winexch is committed to keeping gambling fun, safe and a freely chosen leisure activity. This page brings together the tools, signals and support we want every player to be aware of.
Warning signs
Gambling can stop being entertainment when it starts to disrupt other parts of your life. Common warning signs include:
• Spending more time or money than you intended on the site. • Chasing losses or borrowing money to gamble. • Lying to friends or family about gambling activity. • Feeling restless or irritable when you try to cut down.
If any of these resonate with you, please consider taking a break and reaching out to one of the support organisations listed below.
Control tools
We provide a range of tools to help you stay in control: deposit limits, loss limits, session reminders, cool-off periods and self-exclusion.
These tools are available on request through our support team. Once a limit is in place, increases are subject to a cool-off window so the decision is never made in the heat of the moment.
Healthy habits
Set a budget you can comfortably afford to lose and stick to it. Treat gambling as paid entertainment, not as a way to make money.
Don't gamble when you're upset, tired or under the influence. Take regular breaks and balance gambling with other activities you enjoy.
Professional resources
If gambling has become a problem for you or someone you know, professional, confidential help is available from organisations such as GamCare, Gamblers Anonymous and BeGambleAware.
These services offer free, non-judgemental support including helplines, online chat and self-help resources.
Company initiatives
We invest in player protection — staff training, age-verification checks, behavioural risk monitoring and ongoing review of our marketing — so the platform stays a safe place to play.
We also work with independent organisations to keep our responsible gaming programme aligned with industry best practice.
Family and friends
If you are worried about someone else, you can ask us to apply protections to their account or block them from access. We will treat your enquiry confidentially and work with you and the relevant support organisations.