1. Introduction
This Privacy Policy explains how 1winexch ("we", "us", "our") collects, uses, shares and protects personal information when you visit 1winexch.com or interact with our services.
By using our website you agree to the practices described here. If you do not agree, please discontinue use of the site.
2. Information we collect
We collect information you provide directly, such as your name, email address and account preferences when you contact support or sign up for updates.
We also collect information automatically — for example device type, browser version, approximate location, referring URLs and pages viewed — to keep the service secure and improve usability.
3. Why we use your information
We use personal information to operate the website, respond to enquiries, prevent fraud, comply with legal obligations and improve the player experience.
We never sell your personal data. We may use aggregated, anonymised statistics for analytics and product research.
4. How we protect your data
We apply administrative, technical and physical safeguards designed to protect personal information against accidental or unlawful destruction, loss, alteration and unauthorised disclosure.
Access to personal data is restricted to staff who need it to perform their duties, and we maintain logging and monitoring on systems that handle player information.
5. Your rights
Subject to local law, you can request access to your personal data, ask us to correct or delete it, restrict or object to processing, or request data portability.
To exercise your rights, contact us at [email protected]. We will respond within the timeframes required by applicable law.
7. Data retention
We retain personal data only for as long as necessary to fulfil the purposes set out in this Policy, including any legal, accounting or reporting requirements.
When personal data is no longer needed, we delete or anonymise it in line with our retention schedule.
8. International data transfers
Your information may be processed in countries other than the country where you live. Whenever we transfer personal data internationally we use appropriate safeguards such as standard contractual clauses.
9. Protecting minors
1winexch is intended only for adults of legal gambling age in their jurisdiction (18+). We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us so we can remove it.
10. Updates to this policy
We may update this Policy from time to time. When we make material changes we will revise the "last updated" date and, where appropriate, notify you through the site.
11. Contact us
If you have questions about this Privacy Policy or how your data is handled, please email us at [email protected].